Privacy Policy

Handling of personal information

Kurokawa Onsen "Oku no yu" (hereinafter referred to as the Hotel), will properly and safely manage personal information (address, name, telephone number, e-mail address, etc.) that is sent at the time of booking. We store this information and protect it against data leakage and tampering. We commit to the protection of personal information and ensure we have to necessary measures in place.

Intended use of personal information

Our company acquires personal information as necessary in the course of undertaking our business, and that personal information will be used for one or more of the following purposes.

  • Confirmation and replying to email inquiries
  • Conducting questionnaires
  • Matters necessary for the hotel's business
  • Correspondence required for conflict and dispute resolution

IP Address

User IP addresses are collected for the improvement and operation of the Website. These addresses are not used in any way that might lead to the identification of individual users. If you have accepted "cookies" in your web browser, these will be used for the improvement and operation of the Website. Cookie settings can be changed by modifying your browser settings. We do not use these cookies to identify individual users.

Scope of privacy policy

The privacy policy stipulated by the Website applies to all the pages on the Website. However, if you click on a link for another website, the privacy policy stipulated by the website of the linked site (destination) will be applied. We recommend that you read and understand the privacy policy for each destination website.

About disclosure of personal information

The Website will not disclose your personal information to a third party without your consent. However, the information may be disclosed to the relevant party if formal legal requests are received from a public institution such as the courts or police, when protecting the rights of the Hotel, if the rights, property or honor of a third party is unfairly infringed or in the event of contravening the public order.